Platform / Maintenance Autopilot
From “the sink is leaking” to resolution — one intelligent workflow.
Maintenance is where property operations wins or loses the week. The Propz Maintenance Agent receives the request, gathers what's missing, triages urgency, troubleshoots what it can, creates the work order and keeps everyone informed — while the Vendor Agent coordinates who actually shows up.
The maintenance workflow
Conversational intake
Requests arrive by text, chat, email or voice. The agent collects location, severity and photos — no forms abandoned halfway.
Smart triage & emergencies
Issues are categorized and prioritized, with predefined emergency escalation and after-hours handling built in.
Troubleshoot before dispatch
Simple fixes get walked through with the resident first — reducing unnecessary technician visits.
Work orders, synced
Categorized, prioritized work orders created and synced to your system of record with the full conversation attached.
Vendor coordination
Approved-vendor selection, availability requests and scheduling — governed by your cost thresholds and approval rules.
Resident status updates
Scheduled visits, delays and completions communicated automatically. Nobody calls to ask "any update?"
SLA & exception watch
PlannedWork orders trending toward SLA breach get flagged to your team before they become complaints.
Completion evidence & invoice match
PlannedPhoto evidence validated at close-out and invoices matched to work orders, with exceptions routed for review.
Capabilities marked "Planned" are on the Propz roadmap and not yet generally available.
Principle
Concrete ROI, visible governance
Every dispatch decision runs under your authority model: below-threshold jobs proceed automatically, high-cost repairs route to a human with history, photos and cost context attached.
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See Maintenance Autopilot on your portfolio.
Tell us about your properties and we'll walk you through how the agents would run this workflow for you.