Platform / Revenue Operations
Turn lease expirations and late balances into managed workflows.
Renewals slip because nobody started them early enough. Collections drag because follow-up is uncomfortable and inconsistent. Propz runs both as policy-driven workflows — proactive, respectful, auditable — and keeps legally sensitive steps firmly under human control.
The collections workflow
Delinquency monitoring
Outstanding balances identified from your system of record, with outreach that starts on your schedule — not when someone remembers.
Policy-controlled outreach
Payment reminders, balance explanations, late-fee questions and follow-ups run under configurable rules and jurisdiction-aware policies.
Promises to pay
Payment arrangements coordinated and logged, with follow-through monitored and broken promises escalated.
Renewal Agent
Expirations monitored ahead of time; outreach, follow-ups and renewal questions handled; offers generated under approved pricing rules.
Lease intelligence
PlannedExecuted leases compared against system configuration to surface missing charges, inconsistent dates and discrepancies for human review.
Revenue-leakage detection
PlannedRecurring gaps between what leases say and what gets billed, surfaced portfolio-wide.
Capabilities marked "Planned" are on the Propz roadmap and not yet generally available.
Principle
Sensitive actions stay governed
Financial and legally consequential steps — arrangements, escalations toward collections, anything approaching a housing decision — are bounded by configurable rules, approval levels and audit logs. Legal action is human-only, always.
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